Return Policy

No fine print. No confusion.


Our Return Policy is a 30 Day Money Back Guarantee: If you aren’t satisfied with your purchase for any reason, we will exchange, credit, or refund your purchase.

Note: When making the decision to purchase fireplace doors, make sure to read the fine print regarding custom product returns. While most large retailers say they have a flexible return policy, they don’t actually accept returns on custom orders. Since almost all prefab doors are made to order, this means most sites don’t allow returns for prefab doors. Superior Fireplace Doors proudly accepts returns on all orders within 30 days. Here is an  example of fine print from our competitors’ policies:

  • “Products that are custom ordered are not eligible for returns unless specifically noted on the product. Products that are special order items are noted as such and cannot be returned.”

We are committed to having satisfied customers. You will get the right door or your money back, guaranteed.